Atlantic Federal Credit Union Prospect Ave, West Orange, New Jersey

Atlantic Federal Credit Union Reviews

3.1 stars based on 17 reviews

Featured Comments:

• M

  Mary Blount

  5.0

  I'v been a member with AFCU since 2015. AFCU helped me understanding the ins and outs of financing, knowing the difference between different accounts and sooooo much more! I've even setup accounts for my daughter with them. I recommend families having a credit union bank to invest in. The APR rates are lowers than most commercial banks and they offer more for families, college student and new grads❤️

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  Response from the owner

  Mary, thank you for the feedback. We appreciate your membership!

• G

  Gasnove Michel

  1.0

  To whom it may concern, As a customer of 2 years, I've advocated positively of this bank to many people and always enjoyed the small size and intimate feel of Atlantic Federal credit Union. Unfortunately, i just had a terrible experience. I'm referring to the 455 Prospect Ave, West Orange NJ 07052 branch on 3/2/2022 between 4:40-4:50pm. As I walked in I immediately felt the tension between the teller and an older age woman. I filled out my withdrawal slip approached the teller's desk and had a horrible experience from there. I wasn't greeted, and overheard the young woman who was supposed to be station there express her frustration to her colleagues . Finally once we begin to attempt the transaction, I was treated in a disgusting manner; simply for not having all my credentials. I was spoken to in a deeply condescending tone, disregarded and humiliated by her 'waving-off' hand gestures. She stated phrases such as- "What does that lady think I'm dumb, no you are"- "I'm going to just stand over here since he's taking forever" - "well you should've known that if you bank with us," - "Oh, most people carry around an I.D." Once I had enough of the disrespect I told her I would mention this to her supervisor; the supervisor then approaches and say's she doesn't see anything wrong. After I was continually treated nastily by both, I decided to leave. Sure the banking industry comes with stress and other difficulties but this was totally unacceptable. I'm here to inform you, your company's West Orange NJ branch lacks the professional and has a sever flaw in Supervision and the training of staff. I would suggest you look into these matters immediately because I would hate to close my account. looking forward to hearing from you

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  Response from the owner

  Mr. Michel, thank you for your review and Membership. We are glad we were able to help you complete your transaction when you returned with identification, which we require for the security of our Members. We constantly strive to deliver the highest level of Member service and appreciate your feedback as an opportunity to build on this standard.

• N

  Nat - king Reef

  1.0

  I hate giving negative reviews but, OMG the ATM is always out of service!!!!!! Like just update to a new ATM!!!!!

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  Response from the owner

  Thank you for reaching out to us and sharing your feedback. We apologize for any inconvenience you may have experienced this past weekend regarding the ATM, however it is back up and running. We will continue to work to make sure that consistent and convenient access to our ATMs is a top priority.

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