Auto Acceptance Ne Airport Way, Portland, Oregon

Auto Acceptance Reviews

2.0 stars based on 33 reviews

Featured Comments:

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  Anna Hill

  4.0

  Honestly we haven’t really had much issue with Auto Acceptance. They worked with us when we had to pay late. I have dealt with a few less than enthusiastic people but who is cheery all the time? I’m not. It is what it is. I really don’t personally feel like they’re are bad as everyone is saying. We are two years in on our loan so things could change either way.

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  Alexa Mediano

  1.0

  If you want to be disrespected continuously, talked to as if you're a child, and degraded every phone call you make, this is definitely the place to do business with. Jenna is the most disrespectful, attitude filled person I've had to deal with. If you try to sell your car and get into a different one with a different lender, she will do everything in her power to try and void the deal and give you a repo. If you care about your credit, I highly suggest not doing business with these people. By far the shades practice e I have ever dealt with. They're not willing to change your due date, not willing to take partial payments, and not willing to communicate effectively with you either.

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  Amanda Spear

  1.0

  This business has the shadiest business practices. If you care at all about your credit, don’t do business with this company. Elizabeth Castro is my account manager at Auto Acceptance and she consistently calls me and speaks to me poorly each month in her tone, the way she conducts business and her extremely aggressive attitude. She calls me every month, yes every month, to collect my payment when I’ve asked her REPEATEDLY to put my loan on auto pay. I’ve asked in writing, over the phone and I’ve even asked another account manager to help me with my request. Yet yesterday I received a call from her again and I’m DONE with this company. I’m not going to pay each month to have these people negatively reporting in my credit FOR NO REASON. I honestly believe this account manager is just a miserable person because it’s unbelievable that something like this is happening. This is their customer service? No thanks, I’ll take my business elsewhere. I’d like to say it’s been a good 4 years but it’s been the most miserable account I’ve ever held. If I could give them a negative rating, that would be more fitting. I’m gonna go trade this car in and move on with my life.

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