Ball State Financial N Oakwood Ave, Muncie, Indiana

Ball State Financial Reviews

2.3 stars based on 33 reviews

Featured Comments:

• S

  Shawn dyer74

  5.0

  Been banking for 20 years great experience great service 👏

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  Response from the owner

  Hi Shawn! We are incredibly grateful that you took the time out to leave us a 5-Star review and appreciate your kind words. Thank you for your membership! Please let us know what we can do for you in the future.

• C

  Carl Jenks

  1.0

  I've been a member for 20+ years. They have started stealing from me. They changed my checking to a charged account. They also charged me 5$ a month for not having a current address, even though I get junk mail from them bi-weekly. Finally, they signed me up for their scam insurance (Trustage) and have been deducting 30$ a month from my account without ever notifying me or sending me a bill. They stole hundreds from me. And their customer service and web interface is sub par. Follow up - Customer service did not help. I filed a fraud claim and they still let that same company take money out of my account without permission. They still charge me for monthly checking when they said that they were going to change my account to free checking.

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  Response from the owner

  Carl, we appreciate the feedback and a member of our team will be reaching out to you regarding your experience.

• R

  Robert Hamilton

  1.0

  Online payment from another financial institution continues to be burdensome. You get sent to another source to pay and then yet again another. I feel extremely uncomfortable passing my information through any other source but the bank that loaned me the money in the first place. Everyone wants to charge you extra for handling your payment. Then they say it is a convenience fee. Convenient for who?

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