Bank of America Financial Center S El Camino Real San Mateo, California

Bank of America Financial Center Reviews

2.5 stars based on 23 reviews

Featured Comments:

• L

  Luis Del Aguila

  5.0

  Lucy was very nice and helpful today, earlier in the week I had a bad experience at the Redwood city location. Here was different it was busy but we moved fast. And again Lucy was excellent at customer service.

  ---

  Response from the owner

  Hi Luis, We’re glad to hear the process went smoothly. Thanks for letting us know how helpful Lucy was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^sam

• G

  GaryPeg SF (GaryPegSF)

  2.0

  My family has been banking with BofA since the 50's. Even before the pandemic, the lines were long and they were short staffed. Not every transaction can be handled online. I've been trying to book an appointment for my mother, yet I can't get a live body on the phone. And when I try to book an appointment online, every day I pick -- whether week day or Saturday -- is booked. And I tried booking up to 3 weeks in advance. Rediculous. Unacceptable.

  ---

  Response from the owner

  Hello Gary. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^nicole

• B

  Behnam Behroozpour

  1.0

  We had an appointment in this bank that was booked a month in advance. We called to confirm it a day before and they said that time won’t work and that they will call us back to confirm what time works. We waited for a call but no one called us. We live 30min from the bank location, so we tried calling them to make sure they will honor the appointment but there was no response. Eventually we decided to drive to the bank location hoping they will be available. We got to the bank around 10min after the appointment time and they said they would have honored our appointment but because we were 10min late they couldn’t. The funny thing is that the banker who was supposed to help us was saying he couldn’t call us back because he was in back to back appointments. So even if we had arrived earlier he wouldn’t be available. Basically they were clearly lying to us and weren’t even smart enough to be self consistent. It was a really frustrating experience. Now we had to make another appointment for the next availability which is 3 weeks out. Delaying customer business by 3 weeks should have some consequences, but unfortunately there is no accountability in this branch of Bank of America.

  ---

  Response from the owner

  Hi Behnam. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

More reviews (20)