Bank of America Financial Center Lytton Ave, Palo Alto, California

Bank of America Financial Center Reviews

3.4 stars based on 17 reviews

Featured Comments:

• E

  Evan Bacon

  5.0

  Very very much friendly staff and tasty lollipops. Will come again :*

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  Response from the owner

  Hi Evan, Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. ^sam

• J

  J Z

  1.0

  Victor Luo ("the financial advisor") was unhelpful, and borderline unprofessional. I wanted to get some information on opening a checking account and an IRA account before a certain deadline and was directed to him by the staff at the counter. He repeatedly stated that he is "too busy for this", ran around looking for other staff WHILE HOLDING MY DRIVER'S LICENSE, took my personal information (phone number and current address) but then just suggested that I should just try to call my existing bank in the East Coast to set up the IRA. I also didn't appreciate the borderline racist remarks. Not only did he flat out ask me if I was of "green card status" when I first sat down, he made a back-handed compliment about how "good" my English is, and then chided me when I told him that I didn't have time to switch my east-coast banking to the west coast (telling me that "it's no excuse"). I ended up going to a Chase Bank where they were able to set up an account for me WITHIN MINUTES. Just all around unprofessional - he would benefit from remedial training. I would not do business with BoA in the future.

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  Response from the owner

  Hello J Z. I'm sorry your experience with our financial center team wasn't what you expected.  We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• S

  Steve Follmer

  1.0

  Blazing new frontiers in "bankers hours" this branch arbitrarily closes to take an hour lunch break. B of A also continues to milk the pandemic for all it's worth: over half of their other branches in the area remain closed. Please don't call me a valued customer, I'm obviously not valued, and not much longer will I be a customer of this slipshod excuse for a financial institution. You can see that they close for lunch on this attached photo... oh wait... no warning at all about closing at random for lunch. Thanks for wasting my time again, B of A! Signed, "valued customer" PS see also photo of the line-out-the-door of other victims.

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  Response from the owner

  Hi Steve. We'd like to keep you as a client and value your business. We are sorry that we did not meet your expectations and know that your time is valuable. We will share your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

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