Bank of America Financial Center Gramatan Ave, Vernon, New York

Bank of America Financial Center Reviews

2.5 stars based on 13 reviews

Featured Comments:

• M

  Marken Gift from god

  5.0

  Just ok not bad r good

  ---

  Response from the owner

  Hi. Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. ^alma

• K

  Kevin Robinson

  1.0

  After waiting over 30 minutes in line at the branch it turns out that the teller ill-advised me, prior to depositing the check I asked the teller when the funds would be made available, she told me the following day. Four hours later, I got an email from BoFA stating that funds will be available in 7 days. That's a long stretch from what was initially communicated to me. The representatives are useless and pointless all reading from a script. No one takes into consideration the error they made and the inconvenience and tries to facilitate the customer will a timely solution. Definitely closing this account out. Not even worth a star. Not to mention the fact that no one picks up the phone, the branch is understaffed evidently.

  ---

  Response from the owner

  Hi, Kevin. We are sorry that we did not meet your expectations. We do strive to provide next business day availability of funds. However, some checks can take longer to verify and collect upon from the paying institution. Even if a hold was not triggered at the time of deposit, a hold may still be placed on the check if we are unable to verify the item or if the funds have not been collected after the first business day's nightly processing. This would therefore indicate that more time is required for the funds to go from the paying institution, through the federal Clearing House, and into your account. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^izzy

• j

  jean similien

  2.0

  No welcome at all. They act like they don’t want to be there. No customer service at all. The tellers are RUDE. There is a young guy, he is the worst one. I am working in Upper Management and don’t like to do that but you will lose business if it stays like that. More training are necessary for them.

  ---

  Response from the owner

  Good morning Jean. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

More reviews (10)