Bank of America Financial Center S Pennsylvania Ave, Lansing, Michigan

Bank of America Financial Center Reviews

2.4 stars based on 27 reviews

Featured Comments:

• K

  K D Flagg

  5.0

  Anytime you go inside this Bank of America it is slower than ever. I went to withdraw some money, and they wanted to send a text message to my phone even though they had my ID. I didn't have the phone that I had down on my application, so they were giving me some trouble about what's wrong my money. I wanted to know if you have my ID and I'm right here and you can see it's me, I want my money now! It was a hassle and I'm withdrawing my money out of there and bank somewhere else. It was ridiculous and two times consuming because other people were in line and they only have one teller.

• T

  Terry Boyer

  1.0

  This location is horribly inconsistent pertaining to hours. They have a little sign on door now that says closed at 4 pm. Many time the lobby is closed and only drive through is open. Other times the drive through is closed and only the lobby is closed . They usually only have 1 teller assisting clients and as a result lines are common. Often they have a manager asking everyone in line if she can help by using the ATM. Nobody ever says yes. If they wanted to use the machine they would instead of being in line. Better use of manpower would be having another teller. I use many banks in the area and bank of America is the worst. As soon as I can pay off my accounts I'll be done with this bank.

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  Response from the owner

  Hello Terry. Hours in some financial centers have been adjusted on a case-by-case basis, based on many factors. You can quickly find financial center hours here: https://locators.bankofamerica.com/. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• A

  Allison Blackmon

  1.0

  Has a sign on it that says knock loudly to be let in saw the one employee sitting on her cell phone playing. I knocked she acknowledged that I knocked and continue to play on the phone probably gonna look into switching banks

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  Response from the owner

  Hi, Allison. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team apologizes for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

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