Bank of America Financial Center W Railroad Ave, Tenafly, New Jersey

Bank of America Financial Center Reviews

2.4 stars based on 9 reviews

Featured Comments:

• S

  Susan Klausner

  4.0

  Professional, friendly and helpful service team. They always go the extra mile. They only lose a star because they are chronically understaffed.

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  Response from the owner

  Hello Susan. Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. ^Rachel

• L

  Lidia Vilela

  1.0

  Horrible SERVICE!! My sister had a claim with Geico and they sent her a certified check. My sister lives in the Bronx she came to do business in town and she needed a certified check. When we came to the branch the manager had the AUDACITY to say that they money needed to stay in her account for (five DAYS) to make sure it was not a fraudulent check ( she also did not allow me to be next to my sister while she told her all these lies) (my sister does not speak English) After we left the branch feeling uneasy and confused. we called the 1800 number (raised our daily limit to 10k per day and simply used our card to conduct business) the representative said that the branch manager was lying We also placed a complaint on the branch. I bet you 100% she thought my sister was not trustworthy because doesn't look like the typical Tenafly person . she is Dominican and dark skinned. the funds were cleared and available and she had more than enough to get a certified check. moral of the story is: Learn to just do your job and not create non existing rules that makes your loyal customer feel discriminated Karen with the 80's hair cut!

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  Response from the owner

  Hi Linda. I apologize for your experience and your feedback will be escalated. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^ines

• T

  Toby Lu

  1.0

  Extremely uninformed and uneducated The manager here told me I can get my 300 deposit back in 24 hours. It’s been about a month, where is my money? I followed his instructions, waited for 2 weeks. Nothing. I came in, waited 2 weeks. Nothing. Called back and they still couldn’t tell me what’s going on. Long story short, Don’t trust them and don’t expect anything from them.

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  Response from the owner

  Hi Toby. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jazmin

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