Bank of America Financial Center Fillmore St, Denver, Colorado

Bank of America Financial Center Reviews

2.4 stars based on 122 reviews

Featured Comments:

• N

  Nancy Gómez

  5.0

  Arturo was very kind and helpful.

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  Response from the owner

  Hi Nancy. Thanks for letting us know how helpful Arturo was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^marty

• B

  Ben Krimsky

  1.0

  I opened my business account with this branch now I can’t get anyone to answer the phone! Calling since this morning 5 times now and no answer. Branch is open, no one is working! Really thinking of moving to capital one. To the agent who answered my review. stop apologizing , I don't need you to sympathize with me and then tell me you are all "too busy" to deal with customers over the phone. if you dont intend to answer the phone then remove the phone number or get an answering service. If my employees and I can stop a meeting to answer a phone so can you. Its unprofessional and borderline disrespectful to have people lured in to your establishments with the promise of we are one phone call away and then tell us you dont intend to answer as you are "too busy". funny enough a branch 5 miles away answered and we got what we needed from them. this answer is the worst form of cop out. wither ask them to do better or dont, telling me you are sorry and then not solving for the problem is exactly as not answering my review.

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  Response from the owner

  Hi, Ben. We apologize for your experience. Please note, our financial center associates will try to answer any calls they receive to the best of their ability. As this is a financial center, our associates may be assisting customers who are currently at the center. We appreciate your patience and understanding. If you need any help with your account or have any questions, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• T

  Tim Williams

  1.0

  Worst experience ever!!!! Window teller was rude. On hold in an office with associate for a wire transfer mix up to make payroll and the wire team lady hung up on me!!!

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  Response from the owner

  Hi Tim. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. Thank you. ^susan

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