Bank of America Financial Center S Pacific Coast Hwy, Redondo Beach, California

Bank of America Financial Center Reviews

2.1 stars based on 14 reviews

Featured Comments:

• V

  Vince Chandler

  5.0

  Teller was very pleasant and I got what I needed easily and was out the door in minutes.

• s

  s h a m e k a

  1.0

  Don’t let the good location fool you. This branch is full of incompetent useless employees such as SHAMIM & the BRANCH MANAGER. I have been banking with Bank of America since 1990. I came into the bank on my lunch break hoping to make a usual and sometimes monthly transfer. I have an older card that doesn’t have a chip and SHAMIM already let me know this card doesn’t work without even trying. The card indeed works. The branch manager asked her to use a special machine for the transaction. I could tell by how long it was taking SHAMIM that she had no idea what she was doing. After what seems like 10 minutes of her fumbling through the transaction she slides the card incorrectly multiple times and states, this card doesn’t work. I asked for the manager, he then turned me away without trying yo assist with the transaction. He advised “maybe you should use the ATM” I responded, if I could use the ATM I wouldn’t have come inside the bank to do my business. I was again turned away after both employees inquired why I was making a transfer in this area. I just so happen to work one block from the bank. I had no idea I wasn’t allowed to use different banking locations. I felt racially and demographically profiled. As a long standing customer, this is unacceptable. I will never return yo this location. I will also make it a point to inform my customers who live in the area to avoid this location due to the unfair practices and treatment. I was able to complete my transaction at the branch on 222 N Catalina Ave. Ernesto was a great help to me!

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  Response from the owner

  I apologize for your experience and your feedback will be escalated. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^ines

• P

  Phil Gyori

  1.0

  Rididulous Manager. Refused to help me without an appointment even though another manager was sitting there with no client!

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  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need account assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

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