Bank of America (Lobby Service Only) N Lamar Blvd, Austin, Texas

Bank of America (Lobby Service Only) Reviews

2.3 stars based on 24 reviews

Featured Comments:

• A

  Ashley Candace

  5.0

  So I haven’t been here lately but I went in here all the time from 2018-2021. And I was the best BoA I’ve ever been to. I enjoyed going in every week because everyone that worked there was so nice and helpful. It’s a 5 star bank. In contrast the BoA on South Congress 78704 is the worst. It’s a one star. That’s the bank closest to me now and I avoid it at all costs by doing online banking. I had a poor experience there today and it made me think about how much better your location is.

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  Response from the owner

  Hi Ashley. Thank you for the review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^ines

• C

  Claire Who

  1.0

  AVOID THIS RANCH! The most terrible experience I have ever had at a BOA ranch. Especially their staff Luis Lopez Cuestas who has the poorest knowledge about their service, and the worst attitude to the customer. She didn’t even fix my problem and all she want is for you open a new credit card. I will never come back to this ranch ever again.

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  Response from the owner

  Hello Claire. We value your business and are sorry for your recent experience. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• S

  Suly Goonetilleke

  1.0

  This location used to be great many years back. But its been going downhill the last few years. The final straw was when the bank manager insisted i sign another document bcs she was lazy to scan the original signed agreement for my safe into her system. They ACTUALLY REFUSED TO GIVE ACCESS TO MY PAID SAFE until i signed the new document in the spot. Thats a new kind of huslting and blackmail even after the safe was paid for months ago. I removed everthing immediately afterwards. Closing all accounts i have had there for 22 years. Absolute crooks.

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  Response from the owner

  Hi Sully. We appreciate your 22 years of loyalty and we’d like to keep you as a client. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

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