Bank of America (with Drive-thru ATM) Villa Park Dr, Richmond, Virginia

Bank of America (with Drive-thru ATM) Reviews

2.7 stars based on 18 reviews

Featured Comments:

• Z

  Zanab Almayah

  5.0

  I had a excellent experience at this Bank of America location. Nicolas Alzamora, ensured that all my questions and concerns were addressed. He exceeded my expectation and provided me a great financial educational experience. Thank you!

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  Response from the owner

  Hi Zanab. Thanks for letting us know how helpful Nicolas was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^marty

• N

  Nick Anderson

  1.0

  It's crazy how a bank of this size has no, drive thru option, 1 teller only working at any given time. With all the months fees they charge for just having open accounts they should have an army of employees at every location. I'll be moving all of my accounts soon to our local option.

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  Response from the owner

  We value your business and are sorry that you were disappointed. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jan

• D

  Dexter Walker

  1.0

  Very few tellers avaliable. Long line of customers with bank associates walking around. It was not always like this but when they closed the drive thru, this location started spiraling downward. The young lady(Annie) at the Business Clients window ignored the long line of customers until she felt everyone looking at her and asked if anyone was making a Business transaction, which no one was and then left. The line currently (10:02am) has 9 people waiting to be helped by one avaliable cashier. That was down from 11 because two people got tired of waiting and left. Andrew at the front was also of no help. The low rating of this branch is well deserved.

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  Response from the owner

  Hi, Dexter. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and depending on the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. You can complete many transactions online or through our mobile app. For more info, please click here https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have an account related question/concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

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