Bank of America (with Drive-thru ATM) Regency Dr, Columbia, South Carolina

Bank of America (with Drive-thru ATM) Reviews

3.0 stars based on 5 reviews

Featured Comments:

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  TruRed Kitty

  5.0

  Best bank of America I've been to!

• K

  Kathy Faust

  1.0

  They didn’t have a choice of zero stars, but that is what I would rate it. Not this location in particular, but Bank of America in general is nothing but a corporation who cares nothing about the customers. They are only interested in the shareholders. I have had a problem since August 14 and it took me a week and a 2 hour wait over the phone to speak to a person. I paid extra on my mortgage to be applied to principal on August 14 and told the person 3 times to apply the extra to principal, but of course it was not. It says unapplied funds on my online account. I then received my September mortgage statement and it had applied the extra to that payment. The kind person I finally spoke to on August 24 apologized for the error and the long wait and told me it would be corrected by August 28 and of course it has still not been corrected. Do not do business with this bank!!! I am considering refinancing with another local bank where you can get a person on the phone if you have a problem, without holding for 2 hours, and having the problem solved. This is the second major problem I’ve had with this bank. If you have to wait 2 hours to speak to a person, that tells me there are a lot of people calling with problems with this bank. They have also closed some of their branches making it difficult to go in person. And good luck getting any problem solved. I believe they hope you will get frustrated and give up. Worst bank ever!

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  NATE ELLISON

  1.0

  6 people in line 1 person behind counter and 3 people in offices. Poor customer service

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