Bank of America (with Drive-thru ATM) Canyon Hills Rd, Lake Elsinore, California

Bank of America (with Drive-thru ATM) Reviews

2.3 stars based on 14 reviews

Featured Comments:

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  Teti Lex

  5.0

  I went in to open a new account at this BofA for the first time. I probably should have booked an appointment to sit down with a Banker but luckily I was helped by Denisse Brady due to her appointment slot opening because client didnt show up. She's very professional, welcoming and attentive on helping you banking needs situated. Thanks again Denisse.

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  Response from the owner

  Hi Teti. Thanks for letting us know how helpful Denisse was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^susan

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  Sylvia Rodriguez

  1.0

  Yesterday both my husband and I recieved terrible customer service from a female teller that was so loud and sarcastic it even made other customers uncomfortable not to mention us. We were there to make a deposit and a small withdrawl to be able to send some money to my son that was on a last minute 4 day business trip in Hawaii. She rudely and super loudly said things like who goes to Hawaii without money and frequently quoted personal information about our existing account balance and deposit we were there to make so that other customers and employees kept turning to look at her. We've been customers of B of A since 1974 and never had we experienced such an embarrassment. The only good thing out of this encounter was that the needed funds would be available the next day rather then what we had been quoted by another representative over the phone which was wrong. In anycase having worked in customer service for over 40 years here's some much needed advise....its all about courtesy and concern. Treat others with respect and acknowledge with a positive attitude wheather or not things can or cannot be done as being requested by the customer. It's not ever necessary to be unkind and down talk to them. Also beaware that you are the daily face of your bank stay positive and always give assurance no matter the situation outcome. Unfortunately this time around the low rating was well deserved.

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  Response from the owner

  Good morning Sylvia. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

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  Wild Wanderer Design

  1.0

  IF I COULD GIVE ZERO STARS I WOULD! I have never in my entire life been treated so poorly. DO NOT GO TO THIS BANK! The woman who "claims" to be the manager was beyond rude when I was trying to get information about a simple task. When she started cutting me off and raising her voice I let her know that her reviews online were bad and I should have listened to the other patrons of her establishment. She proceeded to raise her voice and tell me I was wrong. Needless to say after 10+ years with Bank of America I will be changing banks all together because of her poor attitude and lack of customer service. Again I say, STAY AWAY FROM THIS BANK. WORST CUSTOMER SERVICE I HAVE EVER HAD.

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  Response from the owner

  I'm sorry to hear about your experience with our financial center team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

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