Bank of America (with Drive-thru ATM) Westview Rd, Lone Tree, Colorado

Bank of America (with Drive-thru ATM) Reviews

2.0 stars based on 40 reviews

Featured Comments:

• K

  Kristi Sova

  5.0

  I don't frequent the bank often, as technology has made it super easy to cut out the middle man. However, the last few times I have, it has been the Lone Tree Colorado BOA that I have had the pleasure of visiting. I have read several, some absolutely silly, and some completely absurd (in my opinion) negative reviews about this branch. Of all the times that I have been to this branch, had I given them the 5 star rating they had deserved, I'm sure they would have better than a 2 stars. This afternoon I had the pleasure of working with a gentleman by the name of Eric. While this wasn't his home branch, he was eager to help me and I was in-and-out in 10 minutes. I needed to make a deposit with both cash and checks and change the pin number to my debit card. Even though this particular branch isn't necessarily convenient for me, or close to my house, it appears that I have found my home branch at Lone Tree tree. Thank you to all the friendly staff. You are all doing an excellent job!

  ---

  Response from the owner

  Hello Kristi. Thanks for letting us know how helpful Eric was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. We value having you as a client. ^mark

• T

  Tyler Garrick

  1.0

  You would think they'd send help here after seeing all the negative reviews and see people taking their business elsewhere 🙄 anywhere else would do better

  ---

  Response from the owner

  Hi, Tyler. We appreciate your feedback. This will help us continue to improve our processes. If you have any questions or an account related inquiry, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• X

  Xiaoshan Reynolds

  2.0

  I made an appointment to do some simple account changes here. My appointment time is 11:30. I showed up at 11:30 and was told I needed to wait for 10 minutes. Then I sat there and waited, and waited, and waited. Did not get service until after 12. That is 30+ minutes late. Only come here if you have a lot of time

  ---

  Response from the owner

  Hi Xiaoshan. I'm sorry to hear this. It's disappointing to see that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^tasha

More reviews (37)