Bank of America (with Drive-thru ATM) W Us Hwy, Forney, Texas

Bank of America (with Drive-thru ATM) Reviews

2.1 stars based on 49 reviews

Featured Comments:

• A

  Alexi Green

  5.0

  Super awesome experience!! Merly was extremely helpful and very sweet!! She made my process very swift and timely! I had a very good experience !! WIll be going back to her for anything I need!!!

  ---

  Response from the owner

  Hi, Alexi. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^Joseph

• K

  Kara Hagston

  1.0

  Despite the sign on the door showing ‘new hours’ beginning 6/27, there was no sign saying Monday 6/20 they were closed for a holiday. So I returned on Tuesday 6/21 before closing time…… only to stand in line with no tellers, but a lady walking in and out of the teller line from the back, not greeting me or saying anything. A banker was at his desk with clients. After 10 minutes of waiting for no reason, a different lady finally came out from the back to say they had no tellers today and haven’t had all day. When I asked why not? She just said ‘we don’t discuss staffing issues with clients’. And that’s fine, not my business, although my deposits help pay their salaries and there is no need in ANY service oriented business to be rude. Post a sign on your door then and greet your clients immediately so I don’t waste my time! Been a banker for over 30 years and never seen such unprofessionalism!

  ---

  Response from the owner

  Hi Kara, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. Also, you may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• A

  Amanda Moskowitz

  1.0

  Awful experience. No one was available to help. I waited for over 30 minutes and was told someone would be able to procure ppwk necessary for me to open up an account for my nonprofit. Save yourself the trouble and go to a different branch. They didn't have any tellers available or competent people working there. Really disappointed. Most banks want your business. Not here.

  ---

  Response from the owner

  Hi Amanda, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

More reviews (46)