Bank of America (with Drive-thru ATM) River Rd, New Milford, New Jersey

Bank of America (with Drive-thru ATM) Reviews

3.6 stars based on 14 reviews

Featured Comments:

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  Cem

  5.0

  Great customer service provided by Ulku Gunhan. Very helpful to me and my family.. She is the reason I go there.. Best of luck..

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  Leyla Tan

  1.0

  I called many times. They said three times that they would take my number and get back to me. they never returned. I haven't been able to solve the problem with my account for two weeks. a disgraceful place

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  Response from the owner

  Hi, Leyla. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

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  P Jay

  1.0

  I have never had a good experience at this BOA and will never return again. Every single time I am in there, there is an issue and the service is extremely slow. If you are making a single deposit they literally count every check individually one by one as if it’s 1950 which is why the wait time is generally 30 minutes at minimum. Every other BOA I am in and out in a second… they do the deposit and if there is a mistake they correct it. There is also always an issue . For example, once a deposit had the previous days date on the deposit slip as I didn’t get to the bank that day. They made a huge issue for it being the wrong date saying we can’t make this deposit . Seriously just change the date to today. Hello? This is not an issue at all. They are not friendly in the way they address the problems and there’s always always something wrong. By always, I mean I have never done anything in there that was smooth sailing . There is one lady who is never nice to me. Any issues that they present , I have gone to other locations for and they were not an issue at all. Also I never write bad reviews , unless the poor service is consistent and has really made my banking experience significantly harder than it should be .

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  Response from the owner

  Hi, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

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