Bank of America (with Drive-thru ATM) Palmer Hwy, Texas City, Texas

Bank of America (with Drive-thru ATM) Reviews

2.2 stars based on 23 reviews

Featured Comments:

• F

  Frederick Dela Pena

  5.0

  Thank you so much Miss Chantal Elliot, BA Relationship Manager, for providing an excellent and exceptional customer service. If you need banking assistance I would highly recommended you to see her.

• R

  R Tussey

  1.0

  This is the worst Bank location ever. I wish 0 stars was an option. I can see how the other locations have a good rating and this location is so bad. Terrible customer service. We will drive to another location moving forward.

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  Response from the owner

  Hi, we'd like to find out more about your experience so we can continue to improve. Please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• Y

  Yolanda Whitfield

  1.0

  I have been a Bank of America customer for 2yrs, I have been legally assigned Power of Attorney over 2 individuals that I care for, prior to me opening a account with BOA I mentioned this to a clerk and I was told there will be no problem depositing funds into my account for these individuals since I have all documentation on file, recently I deposited a check into my account expecting everything will be fine and unbeknownst to me that check was not accepted and mailed back to a address that I no longer reside causing much stress and confusion. I have spoken to a branch manager at this location about this incident and I was told to “call to see if a new check can be reissued since the original check has been destroyed” I am now behind on my bills and have been giving the runaround, I was not notified that my check was mailed off to the wrong address yet I receive plenty of advertisements from BOA via email everyday, no one called me to notify me of this incident however my lawyer will be notified of this incident as well as BBB & BOA corporate office, how unprofessional and disappointing of the service here provided to a customer who kept their account in great standing.

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  Response from the owner

  Hello Yolanda. We'd like to hear more about your experience. Please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. Please message your name, ZIP code, phone number, and best time to contact you. Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. ^mark

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