Bank of America (with Drive-thru ATM) Western Ave, Albany, New York

Bank of America (with Drive-thru ATM) Reviews

3.5 stars based on 14 reviews

Featured Comments:

• T

  Truman Onderdonk

  4.0

  Slow service, only one teller on Friday afternoon. Drive thru used to be a teller on one lane, now have to go inside for service.

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  Response from the owner

  Hello Truman. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

• J

  Jordan Kent

  1.0

  Always a long wait. Never enough tellers. Always bank employees standing around not able to be a teller to move the long lines along. This is ever time I come in this location. You need a better customer strategy to get people in and out.

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  Response from the owner

  Hi Jordan. We apologize for any inconvenience. We remain open to serve our clients while implementing changes such as limited hours and staff. We constantly evaluate our retail network to meet evolving customer demand and may add or consolidate financial centers and/or services. Please visit https://t.co/41WYUmHvxx for updated information regarding your local financial center. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• m

  mina Khalil

  1.0

  Very bad experience i asked the employe ( i assume he was the head teller) to locate my account number to do some transactions. he was not able to do that ,however i provided him with my ID. Then i told him i will get the account number over the phone from my partner he told ok you can leave the window as it is a teller window ( there was no one behind me or waiting to say that iam delaying any one) . I did left the window to get the required info and go back to the window when he saw me going to the window again he just left the window and was standing with one of his co worker and was laughing while i was waiting for me than ten minutes . I don’t think this should be any professional for what he did iam going to close all my account with this bank.

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  Response from the owner

  Hi Mina. It's disappointing to hear that your experience wasn't at the level you expected, and we’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jazmin

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