Bank of America (with Drive-thru ATM) Nw Federal Hwy, Jensen Beach, Florida

Bank of America (with Drive-thru ATM) Reviews

1.9 stars based on 38 reviews

Featured Comments:

• L

  Lexine

  5.0

  Despite the mixed reviews, I generally have a good experience here. The staff are helpful and attentive. I don’t wait in line a long time. I usually go in the middle of the week in the early morning or afternoon. As a note, they can’t do anything if the ATMs outside mess up a transaction, so it would be good to use the one inside if you can since they can actually go into that one.

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  Response from the owner

  Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know.

• J

  James Jackie

  1.0

  Waiting to simply open a checking account while the bank manager Rebecca johnson hides and the one person taking sitdowns, brooke stetson the "relationship manager lending specialist" hide for 20 minutes before her last appointment of the day arrived without even looking at us or acknowledging our existents while casually hanging out at the bank for 3 hours like I'm here to watch netflix. The best part was Mark helping people as they walked in and told the bank manager Rebecca we have been waiting for over an hour and a half yet refuses to help us. But instead helps people at the teller line or someone with a fair major complaint but yet I have been at the bank for 3 hours with no acknowledgement from either managers. Only helpful person was mark. Hopefully he changes the branch he works at with this unprofessionally run bank.

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  Response from the owner

  Hello James. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^tasha

• j

  jenna murphy

  1.0

  First of all, this is not just this Branch of Bank of America. Almost every single Bank of America I go to I walk into a line that’s out the door and there’s always only ONE teller working. I waited almost an hour to cash a check. Absolutely ridiculous, get more tellers now I understand why this bank has mostly negative reviews. I will not be returning

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  Response from the owner

  We appreciate you coming in. You may be able to save time by using an ATM or by using our online banking or mobile app. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

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