Bank of America (with Drive-thru ATM) N 56th St, Temple Terrace, Florida

Bank of America (with Drive-thru ATM) Reviews

2.4 stars based on 44 reviews

Featured Comments:

• P

  Pavan Rao

  5.0

  Had been here to open my wife's account and Kelsie Anderson was super helpful in getting the new account. She was very sweet with us and also guided us for a new credit card. Thanks Kelsie

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  Response from the owner

  Hi Pavan. Thanks for letting us know how helpful kelsie was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^susan

• R

  Ron Gibson

  1.0

  And I thought I was the only one that felt this branch blows - BOA customer of 35 years.

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  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

• J

  John Accomando

  1.0

  I brought my 90 year old Mom in on a Saturday, as we needed to take a look inside her safety deposit box. My Mom has been a loyal customer since 1965. When we got there, while there were perhaps a dozen people standing in line for a teller, there were only two people in front of us waiting for the other bank representative (an Annette Lago). The rep took the first woman to the vault for her safety deposit box. I turned to talk to my Mom for 10-20 seconds, and next thing we knew, one of the women who was previously in the teller line was getting helped in our line, with the rep not having any regard to the sweet African American woman in front of us (who appeared uncomfortable with being cut in front of), or ourselves. I said: “Am I missing something here? We’ve been in line here, and I’m with my 90 yr old Mom.” The rep told us: “Well, she was her about a 1/2 hr ago, so she was here before you. You can go sit down if you’d like, and I’ll find you.” Who on Earth cares whether someone was there 1/2 hr before? The woman had gotten into a new teller line, which she had been in for awhile. Which means you don’t get to cut in the previous line. I don’t blame her. This is a matter of terrible customer service, and a rep who has no clue. If she did have a clue, she would have told the other woman to please get in line, as she’s now helping two others. She not only needs common sense, but an improvement in her attitude as well. BoA’s only saving grace is that the one who ended up taking care of us, Esmeralda Lopez, was really wonderful in every regard.

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  Response from the owner

  Hello John. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Thanks for letting us know how helpful Esmeralda was during your financial center visit. We appreciate you taking the time to also let us know what we’re doing well. ^nicole

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