Bank of America (with Drive-thru ATM) Hospital Dr, Glen Burnie, Maryland

Bank of America (with Drive-thru ATM) Reviews

2.8 stars based on 9 reviews

Featured Comments:

• B

  Brothers Paving Maryland

  5.0

  Love doing business at this bank great staff very helpful Nathan bank manager is awesome always ready to help no matter what

• K

  Kiwi Berry

  1.0

  The worst customer service experience at Bank of America . I came to make some cashiers check and the teller was very rude. Clearly, you can tell she did not want to work today. I was offended on how she shouted out the amount on the checks so everyone in line can hear it. No consideration for any privacy. Very very worst customer service. I was really disappointed in the service that I received that day. I’m not sure if he was the manager, but clearly he did not say anything to her. He just let her be. I guess that is the way they want to be treated if they were the customer.

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  Response from the owner

  Hello. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. Thank you. ^susan

• A

  Andrea Guzman

  1.0

  I came here to deposit some cash today (Saturday) at 9:30 am. The lady with glasses, black hair started with a “what do you need as soon as I stepped in” no “hello how can I help you”. I know how this works cause I work in customer service as well. I told her I needed to deposit some cask and she told me to complete the slip. I did not know how much money exactly I had because it was my tip money. I understand they need to know. I told her I have an estimate and she refused to help me. She said “I can’t help you” and left it at that. I’ve been in different branches of BoFA and I’ve never had an issue. They usually just ask how much money I think I have (an estimate) and they count it in the machine for me. The ladies are always super nice but she clearly had a problem with me. Worst customer service I’ve had.

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  Response from the owner

  Hi Andrea. We'd like to hear more about your experience with Financial Center Associate so we can improve. Please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. Please message your name, ZIP code, phone number, and best time to contact you. Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts.. Thank you. ^susan

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