Bank of America (with Drive-thru ATM) N Colony Rd, Wallingford, Connecticut

Bank of America (with Drive-thru ATM) Reviews

2.2 stars based on 15 reviews

Featured Comments:

• D

  Devin Conway

  5.0

  Great service, very friendly tellers and managers. So much nicer people than the TD bank next door

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  Response from the owner

  Hi, Devin. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^Joseph

• n

  neil shimmield

  1.0

  I left BofA after years of thinking about it. The people in the Wallingford branch are as fine and helpful as can be, but they are stymied by an organization that only knows how to push products and doesn't care at all about customer service. I gave up trying online to discover why a transfer from a foreign country hadn't gone through. I gave up and switched to TDK. When I went to my local BofA branch to close my account, it took nearly two hours. The teller helping me couldn't herself get through by telephone to the next person up the chain of information to stop an automatic withdrawal.

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  Response from the owner

  Hi Neil. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jazmin

• A

  Allison B

  1.0

  My family, including executor, went there to close an estate account after a death in the family (account holder was the deceased). Customer service was atrocious from the first interaction and completely unacceptable. Employees were rude, unhelpful, inept, the business was not accomplished and still isn't accomplished after 3 weeks. Two other financial institutions handled the same business that very day when the executor was there. Would not recommend having an account with them for any reason and wish there was a way to hold them accountable. Particularly when dealing with aftermath of a family death, the unnecessary burden is unconscionable.

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  Response from the owner

  Hello Allison. Firstly, we would like to offer our condolences for the loss of your family member. Secondly, I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

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