Bank of America (with Drive-thru ATM) Talon Dr, O'fallon, Illinois

Bank of America (with Drive-thru ATM) Reviews

2.6 stars based on 25 reviews

Featured Comments:

• j

  jennifer stokes

  5.0

  The branch manager was the best. He was very patient.

• A

  Adriane Bloyer

  1.0

  Do not bank here. They have no idea how to make you feel welcome at their babk. Can't even get them on the phone to ask a question. You get the auto answer which tells you that everyone is to busy to talk to you, and directs you to make an appointmrnt on line, or use the atm or online banking.Problem is the onine banking was the problem I tried to call about. Very impersonal service. You can not even get an answer over the phone which leaves you in limbo when their auto deposit on line won't deposit your check. Very frustrating bank to deal with. Save yourself the headache, go somewhere else. P.S. As you can see by their redponse they do not want to see you or really talk to you if you have a problem with any of their auto banking venues. A phone call is more private and less chance of your information being compromised but they have pretty much done away with that. Their solution is to put your banking problem on a social media platform where those lurking around to steal your idenity can gather information. Like you name and where you bank, what branch etc. They also expect you to use their drive through ATM to make banking deposits. I guess they never heard about how thieves have stolen bank ATM machines which stand alone like theirs and are not attached to the building.Strangests most careless banking procedures I have ever dealt with.They did have a night deposit attached to the bank but they closed it at the start of the pandemic as well as their drive through tellers and bank lobby which left you with on line banking only whether you wanted to do that or not. They gave you no option.The bank in O’Fallon is not really a bank anymore. It is a glorified ATM station.

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  Response from the owner

  Hello Adriane, if you need online banking assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• J

  Jacob Mims

  1.0

  After calling 5 times and not getting through, drove to location and still couldn’t verify there own check. Wouldn’t recommend this bank at all

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  Response from the owner

  Hello Jacob. We're disappointed to hear that your experience wasn't at the level you expected. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^rosie

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