Bank of America (with Drive-thru ATM) NJ Ocean Township, New Jersey

Bank of America (with Drive-thru ATM) Reviews

2.6 stars based on 11 reviews

Featured Comments:

• A

  Avi Ginsberg

  5.0

  Friendly employees. Small location but reasonably well maintained.

• V

  V N

  1.0

  As executor of my deceased mother's estate I attempted to open an Estate Account today with a $20k life insurance check I had recently received. I already have a checking account with BOA and wanted to keep both accounts with the same bank. Arrived arround 9:30. First thing I was asked was if I had an apointment. I advised I did not. I was told they only have one person who can handle this and she's busy. Ok fine, so I made an appointment to come back at 1:30. In the meantime I asked the person I was talking to (assuming the manager) if she would go through my documents to make sure everything was in order as I didn't want any issues. She did same and then proceded to advise me that my Executor Short Certificate was over six months and they wouldn't accept it. The Certificate was actually seven months old just to be clear.It should also be noted that it did not have an expiration date on it and in fact it clearly stated that my Executorship had never been revoked and remained in full force and effect. I pointed this out to the individual assisting but all I got was in essence, "Sorry, bank rules". So in order for me to open this $20k account with BOA I would need to take a hike out to Freehold and waste my afternoon trying to get an updated document in order to satisfy their assinine rules. I told the manager to cancel my appointment and I would go elsewhere. And I did. I went two miles down the road to Valley Bank on W. Park Ave where I have some CDs.Not only did I not need an appointment (I walked right in and sat right down), the aforementioned document was not issue at all for them AND they actually seemed to want my business. Instead of telling me what they couldn't do for me they went out of their way to make sure I was a happy customer. So in the end Valley Bank got my $20k and you BOA lost out because you wanted to be difficult. When the next insurance check comes in I can gaurantee you it won't be going to BOA.

  ---

  Response from the owner

  Hi. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^tasha

• m

  madelyn salazar

  1.0

  I went to the bank to see if I could withdrawal money but I did not have my actual card with my told me I had to present my license and I said I didn’t have my wallet but spoke over me (didn’t even let me ask if I could use my passport that I did have in my car) or anything, she simply said “no can’t help you, no license, can’t help you” I didn’t even correct her, beyond rude not to mention took a long time to help me, literally told me off in the span of seconds.( this is a lady with red hair)

  ---

  Response from the owner

  Hi, Madelyn. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

More reviews (8)