Bank of America (with Drive-thru ATM) Philbrook Ave, South Portland, Maine

Bank of America (with Drive-thru ATM) Reviews

3.0 stars based on 19 reviews

Featured Comments:

• A

  Alyssa M

  5.0

  This review is entirely due to the customer service I received from Daniel Pike. I have never physically been to this location. I recently refinanced my mortgage through Bank of America (with a call center Loan Officer) and was thoroughly disappointment. I was so frustrated with my closing, I called a local Loan Officer, Daniel Pike. Even though Daniel was not my loan officer, he spent an hour on the phone with me answering questions, looking at my closing disclosure documents, and providing me clarification (as much as he could). Even though I was not one of his clients, I was very impressed with the time and effort he put into helping me. I would highly recommend (if you decide on Bank of America) to work with Daniel. I have also emailed him a few times since our phone call and he has responded promptly.

  ---

  Response from the owner

  Hi Alyssa. Thanks for letting us know how helpful Daniel was. We appreciate you taking the time to let us know what we’re doing well. ^jazmin

• A

  Andrew

  1.0

  The line is always out the door. There's always 4 associates but one open register. When asked "Could you open another register?" they say, "I'm not trained" while they stand there and ask other customers how they can help. Ugh I hate this branch.

  ---

  Response from the owner

  Hello Andrew. We are sorry that we did not meet your expectations and know that your time is valuable. We will certainly be sharing your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^mark

• E

  ELLEN THOMPSON

  1.0

  Having the worst experience trying to convert pounds to US dollars. Website states any Bank of America branch can do this at any time. I’ve now wasted three trips to the bank and still have pounds not dollars. One branch claiming their teller system was down, next branch claiming only the mall location offers this service. Went to the mall location only to be told the person who does this only works 3 days a week. Most inconvenient experience with a bank I’ve ever had.

  ---

  Response from the owner

  We apologize for the experience and appreciate your feedback. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica .^alex

More reviews (16)