Bank of America (with Drive-thru ATM) 5th Ave, Olympia, Washington

Bank of America (with Drive-thru ATM) Reviews

2.9 stars based on 22 reviews

Featured Comments:

• P

  Patrick Oneill

  5.0

  Excellent customer service from the Bank manager!!! Solved out problem quickly and professionally!

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  Response from the owner

  Hi Patrick. Thanks for letting us know how helpful financial center manger was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^susan

• K

  Ken Kuhn

  1.0

  Tried to stop a transfer I made on line because I found out that the account I transfer money to no longer exists..I was on the phone for 1 hour and 45 min...and then was told it would take up to 45 days to confirm that the account no longer exists...really? Why not just call the bank I made the transfer to and ask if that account still exists ? I asked, if the account doesn't exist wouldn't the bank get a message saying no such account exists? They didn't know...They said someone else could have gotten that account number...REALLY!..

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  Response from the owner

  Hello Ken. We'd like to know more. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

• J

  Jessi

  1.0

  I was unable to get a live customer service agent using the so-called priority platinum member service phone number because it couldn't understand me saying, "yes" at the prompt for customer serivce and HUNG UP ON ME. So, I called the local branch four times and they do not answer the phone, do not provide a voicemail or transfer to someone else, and will HUNG UP ON ME again when I dialed 0 in an attempt to get a human. They do not offer all services online so they need to answer the phone when you have an issue, especially with their system making mistakes with my money. I cannot do what I need to do on the website because the bank does not offer that option, so I need to speak to a human. If this bank is "too big" then you have enough well-paid employees to provide minimal customer service, but hanging up on customers is unacceptable. We're in an inflation, where competitor banks want people to switch from BofA and are providing incentives to do it. Where's my incentive to stay? Your so-called perks and bonuses don't pay out as promised and you don't answer the phone when I ask you to make it right. If you only want bad customers who lie, cheat, steal, and overdraft, then just say so, the good people of the world will go someplace else. It appears Susan responded, but there's no way to respond to her. I would like an actual way to contact the actual business, I'm not interested in your social media games. I don't have Twitter or Facebook Messenger. Why are you only utilizing certain social media? Why aren't you making yourselves available to everyone?

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  Response from the owner

  Hi Jessi. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. Thank you. ^susan

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