Bank of America (with Drive-thru ATM) WA Bonney Lake, Washington

Bank of America (with Drive-thru ATM) Reviews

2.0 stars based on 35 reviews

Featured Comments:

• S

  Scott Freisthler

  4.0

  The people at the office are nice and helpful, but it's a little inconvenient to say up an appointment.

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  Response from the owner

  We value our customers' opinions and appreciate that you took the time to share your feedback with us. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^tiffany

• L

  Lucho K

  1.0

  The BonneyLake branch is consistently closed when it’s posted hours state it should be open. It happens at least once per week if not more. When asking the branch employees why this is happening so often when they do open, they claim it’s Covid and staffing related. Frankly, it’s ridiculous 3 years later Covid is still being blamed for this branch suffering extremely high rates of employee sick call outs forcing the branch to close during days they should be operating, and advertise they open. I attempted to access my safety deposit box today for urgent documents I needed, and have no ability to obtain them. I emailed BOA the request for scheduling a deposit box access per their instructions, but that can take weeks. I need access now. This is the 3rd time this has happened in the past two months. Bank of America has already closed a significant number of surrounding area branches, Bonneylake is the only one left in the area that provides deposit boxes. I’m beyond frustrated, as well as the numerous persons I witnessed show up today to find an unstaffed, closed branch that should be open. Just four days ago, the business hours were updated 9:00am - 4:00pm. Now it’s suddenly closed without notice? Really hoping enough workers decide to show up tomorrow. This branch needs considerable improvements to its staffing abilities and it’s customer service.

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  Response from the owner

  Good morning Lucho, we are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

• t

  tom

  1.0

  Came to pick up a currency order on Saturday at 10:30 between their open hrs of.10-1, and they were closed! Now.no currency for my trip. Thanks for screwing me over BoA!

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  Response from the owner

  Hi. Hours in some financial centers have been adjusted on a case-by-case basis, based on many factors. Our website is updated real-time as locations reopen. Here is a link that can help you quickly find our locations and hours: https://locators.bankofamerica.com/ . If you need further assistance please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica.^alex

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