Bank of America (with Drive-thru ATM) FM 1960 Humble, Texas

Bank of America (with Drive-thru ATM) Reviews

2.6 stars based on 41 reviews

Featured Comments:

• O

  Omny Yanes

  5.0

  Mrs.Keeara Thompson was so helpful with setting up my checking and savings account. She is very knowledgeable and efficient. Her lively and welcoming personality was so comforting to be around it made my experience exceptional. I really enjoyed my experience becoming a BOA customer once more. Thank you Mrs. Keeara! Definitely 10 stars for you ma’am!

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  Response from the owner

  Hi Omny. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^marty

• E

  Eric Bankhead

  1.0

  This place is horrible. The decision to close drive thru service was one of the worst ever. Now you force everyone inside during the covid pandemic. Once inside there are never more than two tellers working and a lot of times just one. This results in long lines and waits. Recently they labeled one of the windows for commercial business with a separate line. Being a business customer I have used this line only to be ignored while they keep pulling customers from the regular line. If my company did not bank here I would never step foot in this horribly run place.

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  Response from the owner

  Hi Eric. We are sorry that we did not meet your expectations and know that your time is valuable. We will share your feedback with our leadership team. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• R

  R T

  2.0

  They take a very LONG time to get you to the window, cashiers that are doing nothing walking around and not helping when they see a long line and only two cashiers working, this is the same problem on all the BofA banks!! I don't bank with them but unfortunately they have my mortgage so I have to deal with this issue when I have to come to the bank and pay!

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  Response from the owner

  Hi, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

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