Bank of America (with Drive-thru ATM) W Lake Mead Blvd, Las Vegas, Nevada

Bank of America (with Drive-thru ATM) Reviews

3.0 stars based on 17 reviews

Featured Comments:

• A

  Andrea Miller

  5.0

  Best branch! Jennifer and Larry help me every time with no hesitation. I’ll drive the extra mile for great customer service. They actually give me hope with my new bank account here.

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  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America, Andrea. We value having you as a client.

• A

  Abilio Hernandez

  1.0

  Be Aware! Went to this branch with my dad that is 74 years old and is retiring to Mexico. I helped him withdraw some large amount of money and a day later his account was frozen. He called costumer service and they told him to go in person to any branch, so we went to a branch on Craig and Rancho. They stated that they couldn’t do anything cause there was a fraud investigation. We didn’t understand what was going on. He traveled to Mexico and 2 months later he couldn’t use his bank account still, finally a girl on the phone told him the branch manager was the one that freeze the account cause I (his son) was with him and they suspected some kind of exploitation. To this date 6/20/22 my dad still dealing with them , he had to cut his vacation and comeback to the US to try to access his money, also to this date im paying all his bills with my money cause all the automatic payments he had have being rejected. Looking fwd to see the outcome and more than ready to take legal action against BOA. The branch manager at this location created the worst nightmare for my dad, also BOA costumers service and fraud department are the worst. Hope nobody else has to go through this at this branch and this manager gets fired.

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  Response from the owner

  Hi Abilio. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. We'd like to know more. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

• N

  Nick Rossiter

  1.0

  Never more than one teller working. When several clients asked if they could open up more tellers they ignored us or said they were on their way. A clear lie. Some smug sense of superiority coming from the staff. 5 people other than the teller and nobody else can open up. Why does BofA think they are better than everyone? Elitism at its finest.

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  Response from the owner

  Hi Nick. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

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