Bank of America (with Drive-thru ATM) Egg Harbor Rd, Sewell, New Jersey

Bank of America (with Drive-thru ATM) Reviews

2.9 stars based on 15 reviews

Featured Comments:

• E

  Evelyn Ofosu

  5.0

  I'm a regular member of Bank of America..I love their service

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  Response from the owner

  Hello Evelyn. Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. ^nicole

• j

  j vaz

  1.0

  I went there to cash a check. I called over and over beforehand. When I got through the girl said I could. She then asked the amount, put me on hold she thought and started talking about me and laughing. She then hung up. Then no answer again for awhile. I went there to cash the check drawn in them. They said it was was above their non customer limit. It was a check from Geico drawn in Bank of America. I asked about opening an account and was told the check wouldn't clear that Monday (it's Saturday) it would be earliest Tuesday. According to their own policies it would cash that Monday as it would be treated as a deposit that day, but the manager Liv could be less interested in opening an account for me, and more interested in me going back to my bank and depositing it there. I asked of I could have a copy of their policies for cashing checks for non account holder and I was told by Liv the manager "I don't have to give you anything". I wasn't rude, loud, or anything like that. I actually have a recording of the conversation because judging from the loud conversion I could hear from the teller and the manager, I figured it might be worth recording whatever she had to say. I asked two people about opening an account, and was told at least 4 times to take it to my bank. That's how you treat potential customers? Sorry my 7k check was too much to cash and but not worth opening an account. I wouldn't tell a potential customer "I don't have to give you anything". Because in fact, there is no actual non customer limit for cashing a check drawn in Bank of America. It is up to the discretion of the manager and the funds available. If the check seems suspicious or such, then yes I could understand. But I had many forms if ID and it was a printed business check from Geico which I am sure can be verified easily. Yet some arbitrary rule was made by the manager on duty, but because it sounded like they didn't have the funds. Not because the check wasn't valid. She even stated they could verify the check was valid themselves and through customer service. They just didn't want to do it because they didn't want to. Even the teller said it was too large, and talked to the manager twice, and had no idea what "too large" meant in dollar value. So it would appear it was just created in the spot by the manager just to avoid dispensing the funds or opening an account. Shameful business practices, they have no idea my situation and why I was there. What a cold, heartless, rude, condescending, and ridiculous manager and branch.

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  Response from the owner

  Hello. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^tasha

• D

  Desiree Belabbas

  1.0

  Super rude to my fiance s grandma learn how to treat your elderly morekind

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  Response from the owner

  Hi Desiree. We’re sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

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