Bank of America (with Drive-thru services) E Whitestone Blvd, Cedar Park, Texas

Bank of America (with Drive-thru services) Reviews

2.5 stars based on 23 reviews

Featured Comments:

• J

  Jessica B

  5.0

  I think Shauna (apologies if I misspelled your name) helped me today, and she was very quick, efficient, and courteous. Thanks so much!

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  Response from the owner

  Hi Jessica, thanks for letting us know how helpful Shauna was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^chris

• A

  Ariana D

  1.0

  Good gracious this location is so frustrating. Twice now I've had to leave entirely and come back at another time, either because the line was so long and taking forever, or one time because the teller asked me to count all of the cash I was depositing so I could fill out a deposit slip with the amount. The latter I understand to a point, but I am certainly not counting $1500 there in the branch, and I don't really know why they couldn't use their money-counting machine. Notwithstanding that last point (I assume they want to make sure our totals agree with each other, but it was still aggravating), they never have enough tellers yet they have a bunch of other employees who mill around doing I have no idea what, their drive-through seems to be permanently closed, and they close at 4pm. I'm a Platinum Rewards member and have a business account there as well but that appears to matter for zilch when visiting this branch (at Wells Fargo, my former bank, the cash deposit situation would never have been an issue). Yeesh. I will find another location.

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  Response from the owner

  Hi Ariana. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. We appreciate you coming in. We offer convenient alternatives for some transactions available at the financial center. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. Please let us know if you have questions about handling these items through Mobile Banking, you may reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• M

  Megan Flanary

  1.0

  Bank of America has faulty ATMs and doesn’t give you back your money for over a week.

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  Response from the owner

  Hi Megan, We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Annette

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