Bank of America (with Drive-thru services) E Merritt Island Cswy, Merritt Island, Florida

Bank of America (with Drive-thru services) Reviews

1.7 stars based on 59 reviews

Featured Comments:

• J

  John Osborne

  5.0

  I went over these reviews and they made me dread going. The reviews of this branch make it look like it's the guest of honor at the Friars' Club, but I gotta tell ya, they do NOT reflect the reality of this place or its staff at all. I went at 11am on a Saturday, thinking that would probably be even worse than normal, and I was greeted at the door immediately by two immaculately dressed guys who were friendly and even kicked around a little banter, in a way that was not the least bit inappropriate either. He asked what brought me by and I explained the situation I had with returned credit card payments and my inability to fix the problem. (And I had already dealt with BoA over the phone twice. I will NOT be giving their telephone workers praise, and even less so for their AI or chatbot.) We talked about it for a minute and he excused himself to refer the problem to a young lady who was very much on her game, and here I'd like to interject that I regret not committing their names to memory for this review, but if you happen to go, the guys in a snappy suit working the door will probably be the same and obvious, and the lady sits in the second, maybe third, office in the row to the right after you pass inbound through the main entrance. It didn't take three minutes for her to respond after Snappy Suit Guy went to relay what was going on, and through a little trial and error and reductive diagnosis, we had the problem fixed in maybe 15m. It was an absolutely painless and even enjoyable experience, made moreso by the fact that I went in bracing for a nightmare. Don't put a lot of stock in these negative reviews and make your own judgment. Thanks for reading.

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  Response from the owner

  Hi John. Thanks for the review! We’re glad to hear about your great experience and hope you’ll consider Bank of America for your future banking needs. ^Matthew

• W

  Wilma Reigle

  1.0

  I am so disappointed with this location. I have been a BOA customer long before they became BOA. I ha e been a customer since 1995. Seems like every time I need to do banking the drive in is closed due to lack of employees. So again today I had to go inside. The teller never said hello goodbye not even a thank you. I have been in customer service for more that 40 years and would never not greet or say thank you to a customer. So over this location.

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  Response from the owner

  Hi Wilma, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• N

  Nicole P

  1.0

  Nobody answers the phone, when my husband asked they said it’s because they’re busy and they don’t answer the phones. THEN WHY HAVE A PHONE?! Not all of us can drop what we are doing to make an appointment.

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  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need account assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

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