Bank of America (with Drive-thru services) Camp Bowie Blvd, Fort Worth, Texas

Bank of America (with Drive-thru services) Reviews

2.2 stars based on 50 reviews

Featured Comments:

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  Damita Montalvo

  5.0

  Absolutely impressed, this is my first time banking here and Marcus Stanley was so helpful and had great customer service! He was efficient and was great on time! He made sure I understood each detail and answered any questions I had. 5/5!

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  Response from the owner

  Hello Damita. Thanks for letting us know how helpful Marcus was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^rosie

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  Tiffany Earp

  1.0

  I wouldn't recommend this place if it was the last thing I did. I have been a client of BOA for 30+ years and have several investments within the bank. I attempted to get a loan to build an addition to my property and it was the worst experience of my life. Not only was a told 10 more days or 1-3 more weeks or 6 weeks SEVERAL times over MONTHS, but I also had to submit the SAME documents THREE times. No joke, (3) times. Finally, after months of waiting Jessica (who mind you there must be 5 different "Jessicas"), called to tell me a decision had been made, but she couldn't tell me what it was and I'd just get a letter in the mail 7-10 days later. Then I noticed my application had been closed. So I called the number to find out what was going on. The man I spoke with should not have a job anywhere. He was extremely rude and I found out that they STILL did not have the correct income. He gave me one reason that it got denied, he claimed our current residence only appraised for a certain amount, which no one ever even came out to our house, so how would they even have a clue? And I know for a fact our home appraises for 100k over what they said because we paid for it to be done not long before I started this process. Then he said that wasn't it, it was for another reason, then after I questioned that, he gave me yet ANOTHER excuse. When questioned about that he could not give us an answer and tried to say he'd call back tomorrow and eventually just hung up after asking several times what that had to do with getting the loan. He was just fishing for reasons at this point. Honestly, if it were me, I'd pull all your accounts folks. I'd pull everything you have from this bank and go somewhere else. It doesn't matter how long you've been with them you're just another number and they don't care. DO NOT WASTE YOUR TIME!!!

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  Response from the owner

  Hi, Tiffany. We value your business and apologize for your experience. Please reach out to our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph

• E

  Evelyn

  1.0

  This is the third location I’ve been today to try to deposit in their Night Deposit box and it was LOCKED! What is the point of having these if this company won’t make them available 24/7! I will be switching to a bank or credit union that will offer this option because I shouldn’t be FORCED to enter the building to make a simple deposit!!!

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  Response from the owner

  Hi, I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica . ^sam

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