Bank of America (with Drive-thru services) Sam Rittenberg Blvd, Charleston, South Carolina

Bank of America (with Drive-thru services) Reviews

1.6 stars based on 40 reviews

Featured Comments:

• s

  shankar pranjal

  5.0

  As an international visitor Booked an appointment and came Ruth and Amanda were really nice they helped with all the work just literally impressed by the services and support needs to be provided was done by them literally the best experience so far

  ---

  Response from the owner

  Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know.

• R

  Renate Friason

  1.0

  I have spent countless hours trying to get a copy of a check to the IRA thru billpay. I was left on hold for exorbitant amounts of time and requested it be mailed to me. Never received it. I did this on 2 seperate occasions since I was told it would be 2 weeks to get it. So a month went by. Today I went to the bank to ask a BOA rep to call them for me and have it faxed to the branch so I could have it. I was told to sit in the lobby and call myself. I was on hold for 40 min and had to leave for an appointment. I called again after my appt and was told it would take TWO business days for a fax that, quite frankly, should have been sent the same day I requested it. I tried to call the Financial Mgr to tell him not to expect the fax to come for 2 days, using the card he gave me, and it was a number to a different branch. When I found & called the correct number, I had to navigate a phone tree that would end up saying "everyone was helping other customers" with no way to leave a message. I did that about 49 times before finally someone answered and I was able to tell them the fax wouldnt be there for 2 days! This is HORRIBLE customer service. I should be able to access copies of checks sent via bill pay anytime I want to on my own online. This was infuriating and it is not over yet.

  ---

  Response from the owner

  Hello Renate. I'm sorry your experience with our financial center team wasn't what you expected.  We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• m

  michael campbell

  2.0

  Will not print a courtesy check to transfer my money. Gave me expensive options or using an app. Sorry that I don't trust an app to send big money via my cell phone. Just a long, negative experience

  ---

  Response from the owner

  Hi Michael. We’re sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

More reviews (37)