Bank of America (with Drive-thru services) US Clayton, North Carolina

Bank of America (with Drive-thru services) Reviews

2.5 stars based on 39 reviews

Featured Comments:

• M

  Monika Posner

  5.0

  Thanks for your fast and friendly service!

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  Response from the owner

  Hi Monika. Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. ^Matthew

• L

  Luna Montero

  1.0

  The man at the front had “check us in” to see one of the woman there could help me order checks but while I was waiting ,another customer came in asking to make a bank account and the woman at the far end office took her in. I approached her office to see what was going on cause She clearly saw me waiting for some time but she “ explained” her self by saying “I’m just making her an appointment “! So not right because I was waiting and this lady just comes in and takes her in to make an appointment and makes us wait!

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  Response from the owner

  Hi, Luna. We are sorry that we did not meet your expectations and know that your time is valuable. Please note, you can order checks either through Online Banking or by contacting 1.800.652.1111. ^izzy

• G

  G. Thomas Hedlund

  1.0

  I wish I could give ZERO stars. I really do. Deposit a check, told because of the amount there would be a standard hold. Handed a receipt detailing that the money would be available on a certain date. Date comes and goes. Nothing. Now I'm told it'll be ANOTHER week. Why tell people one thing and not THE TRUTH?? I have bills to pay. That's my security deposit refund I fought over a MONTH TO GET because the management company dragged its feet. Now I get to incur more late fees because your bank doesn't care. Thanks a ton! As to your 'response,' what difference is it going to make? Already been down the online chat and call center with the 800-number. Your company DOES NOT CARE! I won't waste anymore of my time on this. Just know that when you hand someone a detailed itinerary of when their funds WILL BE available, but then after that date has passed and they're told they'll be waiting ANOTHER WEEK ... that is just plain wrong!

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  Response from the owner

  Hi, I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^sam

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