Bank of America (with Drive-thru services) Twelve Mile Rd, Roseville, Michigan

Bank of America (with Drive-thru services) Reviews

1.9 stars based on 27 reviews

Featured Comments:

• B

  Brandie Street

  5.0

  I was really sad when my company switched it's banking to another provider. Over the last year I have come to look forward to seeing Janina, Brianna and the rest of the team when processing my deposits every night. They worked very promptly, and always had a smile! I enjoyed working with Janina and Brianna because they were always quick to make me laugh and after a long day in customer service, to be able to go to a bank (of all places) and have your day turned around is remarkable! Although during busier times the lines can get a little long, the tellers themselves are very professional and quick with their service! I don't see the team anymore since having to use another banking institution (no choice of my own) and think about stopping in to see them whenever I drive by! I would highly recommend going in and meeting with a banking professional at this location, if not for the highly qualified recommendations then at least for a good laugh or a compliment on your new hair style! 😉

• S

  Stephen Sircy

  1.0

  Rude ,understaffed, make rules as they go, hopefully corperate karma comes their way when they close that last office in st clair shores

  ---

  Response from the owner

  Hello Stephen. I'm sorry your experience with our financial center team wasn't what you expected.  We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• R

  Rita U

  1.0

  I walked in the bank at 3:55pm. I was not paying attention as I walked in while i was gathering my checks. However as I started to approach the counter, I noticed the two tellers talking, then rudely the African American teller with braids just shouted we closed. No hello, or politeness to it. I looked up in shock, then as we were talking and I told her I don't have a card, she was typing on the computer and I then saw her remove her drawer. As she did that, she respond I can help you as my drawer is out, but she knew when I came in I was looking for the deposit slips. Instead of her saying I'm sorry or teyung to assist me, she was just so rude. I had no problem leaving as I did, but the service was poor and her attitude was just wrong. There were two other employees that I could see there both Caucasian. They did not say anything. The one behind the counter looked like she wanted to help me buy the African American woman was being so rude, that they just let it go. Please don't take it as a racist issue, as I'm African American also. I looked at this as a un professional , little to no customer service, and bullying situation of the bank employee. If the man in the front office was the manager he should have at least addressed her tone and unprofessionalism. I truly understand when it's time to go home, you want to go home, but it's a way of handling the situation when a customer slips through the cracks at closing times. They need to train her better.

  ---

  Response from the owner

  Hi Rita, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

More reviews (24)