Bank of America (with Drive-thru services) N Interstate Hwy, Austin, Texas

Bank of America (with Drive-thru services) Reviews

2.0 stars based on 95 reviews

Featured Comments:

• M

  Michelle Garvin

  5.0

  After all the bad reviews I read about this bank I was expecting to have a bad experience and I was pleasantly surprised. Zoraya was super helpful as well as other employees. I will definitely stay using this location.

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  Response from the owner

  Hi Michelle. Thanks for letting us know how helpful Zoraya was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^marty

• M

  Matthew Wottrich

  1.0

  Bank of America generally has predatory parasitical lending practices, they find ways to nickel and dime you with checking and savings hidden fees (monthly maintenance $10/mo, savings to checking transfer fees $10 if you do more than 5 transfers a month, and account balance minimum fees $8/mo). The service I've had at the Parmer/i35 Bank of America pushed me over the line. I scheduled a meeting with a banker a week in advance to close a joint checking account. I showed up on time and there was a big line, when I got to the front of the line it was 7 min past my appointment. The family in front of me had an 18 year old that wanted to open a credit card, they rolled out the red carpet for him and a banker met with him immediately. When I spoke with the bank associate about closing an account she seemed annoyed and said that was something I could do online. She informed me that I lost my spot 5 min after our scheduled meeting time, and I would need to schedule another appointment, the nearest availability was a few days out. I'm taking my business to RBFCU.

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  Response from the owner

  Hi Matthew. We're disappointed to hear that your experience with financial center associate, and we’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• D

  DesiRay Chavira

  1.0

  This place must have no workers cause I’ve been literally sitting in the commercial line over an hour. Bank of America needs to hire more people with good pay cause that may be the reason why nobody applying or staying… ridiculous to wait so long wells Fargo may unfortunately be better than bank of America and their just as bad smh

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  Response from the owner

  Hello DesiRay. I'm sorry your experience with our financial center team wasn't what you expected. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

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