Bank of Denver E 17th Ave, Denver, Colorado

Bank of Denver Reviews

3.3 stars based on 26 reviews

Featured Comments:

• D

  Daddy “Jang a lang”

  5.0

  My mother is a mem3er of this 3ank and has 3een for some 20 years, during a trip there they treated her so well I'm now in the process of changing 3anks...

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  Response from the owner

  Thank you. This is nice to hear.

• M

  Martin Powers

  1.0

  As I was having lunch today with a colleague who was searching for a small but reputable bank to migrate an online account to as his growing business isn't just him in his garage on weekends its now a brick and mortar shop with 2 employees, Bank of Denver has ended up on the short list. There's one nagging question...why no respond to Alexs review about the sudden departure from a long standing practice of no holds on known deposits from a long known customer?

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  Response from the owner

  If you would like to discuss our hold policy, please give us a call at 303-572-3600.

• M

  Marc McKibben

  1.0

  Things have only gotten worse from where I left off below. I now seem to be stuck in some bizarre password reset loop where I attempt to login with the new password I created from the previous experience only to be told my credentials are incorrect again, which locks me out and starts the cycle all over again. Of course the call center is closed for holidays and I'll be without the online capabilities we all need to function in the modern world for the next few days. Hands down the worst bank I've ever dealt with in my entire life. I pray the HQ's burns to the ground with all their records and they are left just as frustrated, muttering to themselves "but I just changed it. Why isn't it working!?" They are not accountable to their customers. They do not provide 24 access to a human in case of an emergency and they make mistakes. Do yourself a favor and bank with a national bank. They cannot provide the most basic account services/features I've come to expect from larger banks. They cannot scale their operations to do things like staff a 24 hour call center, and that is providing quality customer service in my opinion. Being available when your safeguards get it wrong, and they did get it wrong, that's customer service. Holding a customers money hostage is not. Not supplying a customer service number on whatever this card is that they gave me isn't either. It does however state that they may cancel or limit its use at any time though. Well let me save you the trouble by taking care of that myself. Whenever you're available of course. In the meantime I'll try to make the best of being out of town without the ability to access my money.

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  Response from the owner

  We are sorry you you did not have a good experience at Bank of Denver. Please contact us at 303-572-3600 to discuss with us directly.

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