Bank of North Dakota Memorial Hwy, Bismarck, North Dakota

Bank of North Dakota Reviews

2.5 stars based on 21 reviews

Featured Comments:

• J

  Josh Wicklund

  5.0

  I recently got married and my wife and I merged accounts. So, I went into the BND online portal and switched the account to auto withdrawal from my new account. The issue is, my account did not switch to the new one. So, the auto payment was connected to my old account. My payment there isn't much so, for me, it is a set it and forget it type of payment. 60 days later, I get a notification from my credit report that I am not paying my BND loan. I call BND and they look at my account, seeing that I added the new bank account but I didn't do "something" so BND's system only attempted to pull money out of the old account. Well, I communicated with them and Joe, the head of customer relations, called me and said he was going to clear up the issue. I am very thankful and I believe that BDN actually listens to their customers. If you are doing the right thing, paying your bills and working with then, they will take care of you. You just have to communicate with them and do the right thing. I recommend BND to you!

• V

  Venita Quamme

  1.0

  This review concerns their DEAL student loans. Initially, everything was okay until one day it wasn't. Unfortunately I had medical issues and couldn't work. The payments were due. I had a physician complete two of three "forgiveness" forms. They were sent to the Bank. The final form was signed by a Physician Assistant rather than a physician. It wasn't accepted. They wanted a large payment that I couldn't afford, and would not accept a smaller payment. I am now in default. I've never avoided them or try to hide my whereabouts. Now I must deal with a collection agency. Please go elsewhere for a student loan. Thank you.

• J

  JJ Burrill

  4.0

  UPDATE: Joe, head of customer service at BND reached out to me and resolved as much of my issues as he could. I very much appreciated the gesture, but still hope they change how their website works to make it easier to use! Took out 3 student loans through this bank. Paying back has been a nightmare unfortunately. Tried to setup automatic payments and got confirmation that they were done and now getting dinged for missed payments. The website is confusing to navigate and hard to use. On top of that, when my 6 month grace period for student loans ran out, my account had been "deleted" as they moved to a new computer system so I still owed money but could not pay. My credit took a huge hit due to "misses payments". I think with some website updates, most of my problems could have been avoided.

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