Bank of Texas Heritage Trace Pkwy, Fort Worth, Texas

Bank of Texas Reviews

4.6 stars based on 21 reviews

Featured Comments:

• R

  Roxy C (JRox2003)

  5.0

  This location is the best. Everyone there is nice and greets us everytime. Nick C. is our favorite banker! He has assisted us many times over the phone or in person and I love how he always acknowledges our children. He is an absolute gem! Never let him go! :)

• J

  Joe Weeks

  5.0

  Bank of Texas consistently provides excellent customer service. It is one of the few places I look forward to visiting in person.

• s

  stephanie dollar

  1.0

  There has been a few times that I have spoken with Delynn Miller. And every time I am given to her I am given the worst customer service. Today I called and had a question about one of my expired cards not showing up in the mail. Whenever my cards have been expired they show up automatically. I have been with this bank for almost 15 years, actually longer than that. I called today and Miss Miller answered the phone and I told her I needed help with figuring out where my new card was. She said Hold on and transferred me to an express bank. This has a 25 minute hold. So I called back the bank to ask them about my card another young lady helped me and told me that it was returned back to them. Bank Of Texas not let me know that I had a card that was returned to them. The card was mailed out in August it is now mid September. I asked if I could have someone help me change my address, which I have done plenty of times before over the phone with one of the branches. My phone screen is cracked and it is impossible to do things on the online mobile banking app. She spent 10 minutes of my time explaining that there was no possible way she was going to have any resources to change my address for me. Her reasoning was because they only had two people in the branch. And the reason they send people to Xpress bank is so they can service the customers that are inside the branch. I understand that if you’re busy but there was only one person so her other response was I can’t help you just in case someone walks in and this is at 12 o’clock. Please tell me why a bank manager Feels that her time of rebuttal for 10 minutes was efficient. It also serves no purpose for client retention. Now I know why everyone prefers frost

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  Response from the owner

  Hello stephanie, We want to thank you for taking the time to give feedback about your recent experience. You deserve better and we would love to show you that we can do better. Your satisfaction is important to us and we would appreciate the opportunity to learn more about your experience. Please feel free to call us at (817)601-4861 if you would like to discuss this further Sincerely, Trudy Hope

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