Bank of the West Hamilton Ave, San Jose, California

Bank of the West Reviews

3.1 stars based on 5 reviews

Featured Comments:

• P

  P G

  5.0

  Bank of the west is a trusted institution with great CD rates over the years. I have been a customer since 1990, two checking accounts with Gold Lines of credit. I love that I can write a check, for an amount over what I actually have in my account and instead if it bouncing my check, Bank of the West covers the check (purchase) and it's not considered overdrawn; it's automatically drawn out of my Gold Line and line of credit. It used to be $2 transaction fee but I think now it's $6, least time I checked. Then I pay interest on the amount. It has been a LIFE SAVER for me. Thank you Bank of the West. Another perk,is that they have several drive through branches SJ Ca. They've been closing the drive-throughs which is difficult when you're disabled. Please don't close them!!!

• G

  Gordon Bombay

  1.0

  This place is horrible. I have banked in West Virginia, South Carolina, Pennsylvania, and now California. This Bank of the West is the most unprofessional and unhelpful bank I’ve ever been to. From the branch manager “Miguel” to Ricardo to the supervisor Jonathan. They closed my account because I work in the cannabis industry. They wouldn’t leave it open for another 1-2 weeks so I could receive my tax return. Even though I’ve been with them almost a decade. They closed the account immediately and didn’t even give me a week to get my finances sorted out. AVOID BANK OF THE WEST AT ALL COSTS! Go to Tech Credit Union, BoA, Chase, anywhere but here. Trust me. This fiasco is such a pain in the neck for undisclosed reasons, for not doing anything illegal.

• R

  R N

  1.0

  AVOID THIS BRANCH. There is a representative here named Miguel O. who has gone out of his way, multiple times, to give me problems. On the very first check I deposited (before direct deposit was initiated) he grilled me for 10 minutes about whether or not the company my check was from was legit. You see, when he googled it, he couldn't find it, so he assumed I was lying. Yes I was offended. Since when is it the teller's job to clear the checks? Then, my wife and I go in to open a joint account for paying bills. I was bummed when we were assigned Miguel again. And with good reason, Miguel actually signed us up for the WRONG ACCOUNT TYPE. The one he DID sign us up for was the more expensive one (Premier), even though he assured us on the way out that it was the cheaper one (Any Deposit). We called the bank to get it corrected, and were told that Miguel said we SELECTED THE WRONG TYPE! To recap, MIGUEL MESSED UP, almost costing his customer more money, THEN BLAMED THE CUSTOMER FOR HIS ERROR. Finally, when on the phone resolving his original issue, Miguel suggested that we hook our current debit cards up to the new account "because it would be easier" but that would have actually made it so we couldn't access our original account. Luckily we caught it and were able to avoid a THIRD MISTAKE BY MIGUEL. Any other branch, or if this branch, any other associate. Unless you want to get your account screwed up and then blamed for it all while being accused of lying about where you work.

More reviews (2)