Banner Bank US Florence, Oregon

Banner Bank Reviews

3.8 stars based on 12 reviews

Featured Comments:

• g

  gottatrot1

  5.0

  This review is for Kari Summerall, Residential Loan Officer from Lake Oswego through Banner Bank. She handled our home mortgage application and processing for us. We think she should be promoted in the company. This is the kind of person you want running things. Her customer service was excellent, she was always available and responded quickly. We felt like we were her first priority and she answered every question, knew what she was talking about and made us feel comfortable. We would give her more than five stars if we could.

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  Response from the owner

  Thanks so much for your review and kind words! We think Kari is pretty great, too, and will share your feedback with her. Most of all, thank you for trusting Banner with your home loan!

• R

  Roxie Morganite

  1.0

  Teller A was very friendly , She asked teller B if the transaction I was asking for could be done, they said yes. Then Teller A went back and asked manager and manager said no because I don’t have an account. Poor business practice in general to turn away a customer that could potentially become a continual client. I’m sure I will get the typical response of “thanks for letting us know, we will let corporate know” schpeil……however Just do better. You never know if the person walking in off the streets has high amounts in an account at another bank and is looking for top notch customer service somewhere else. Not here at Banner Bank in Florence .

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  Response from the owner

  Hi Roxie - I'm sorry to hear about your recent experience at the branch. I will share you comments with the branch so they can do better next time. Thank you.

• S

  Seréna Charmian

  1.0

  I was asking whether Banner Bank whether my out of state Debit card could be used in their bank's ATM. After holding for 8-10 minutes, I was told there was no teller's available to answer that question, and I should call back at another time, she didn't know. Okay, I just moved here recently, so that customer service is all I need to know whether I would open an account there. No, I won't.

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  Response from the owner

  Sorry to hear about that experience - that certainly would be frustrating. I will share your comments with the branch, as that is certainly not the level of experience we strive to provide.

More reviews (9)