Banner Bank Sw Cedar Hills Blvd, Beaverton, Oregon

Banner Bank Reviews

3.9 stars based on 14 reviews

Featured Comments:

• S

  Shermancompound

  5.0

  I've had a Banner account for over 10 years and honesty just had it for the free ATM benefit. That benefit has been reduced to I think 4 transactions a month. Nonetheless, I like that perk. However, this review is in regards to Jordan Haley, she was a floater teller, probably helps out at other branches too. My lady and I had some papers that needed a notory and she was the one who helped us. She was fun and friendly and I liked her. Good job Jordan and loves the Christmas sweater.

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  Response from the owner

  Thanks so much for your 5-star review and kind words! It's great to hear the ATM benefit is coming in handy and that Jordan was able to help with your paperwork. I will pass along your compliments. :)

• R

  Rosa Mejia

  1.0

  Worst possible bank you could have an account with. This location, just horrible. So inconvenient. Staff is so rude and never helpful. Awful customer service. The fact you have to give them a week notice in order to withdraw over $3,000+ out of your own account is ridiculous. Canceling my accounts with this bank. I was recommended to open my business account with them but no, gosh. Such a horrible experience every time. Chase has never given these many problems.

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  Response from the owner

  Hi Rosa - thank you for sharing this experience with us. We strive to provide excellent client service with every visit so I will forward your comments to bank management.

• F

  Frank Enderle

  1.0

  I rec'd a notice 3 months ago that the bank would commence charging for a paper statement. I contacted the bank and was told that charge would not apply to our business account as the account holder is considered a senior. Our July statement arrived and of course they charged us for a paper statement. The bank refused to reverse the charges - on the phone and in person, even after I provided the name of the teller who gave me the wrong info. I was told, "there was a lot of confusion about whether that would apply to business accounts or not when it was rolled out, so the teller probably just assumed it". To add insult even further, the bank also withdrew ANOTHER paper statement charge for the forthcoming August statement, which I have not received, nor do I want since I closed out the account after being treated like this. Avoid this bank at all expense. They will nickel and dime you endlessly.

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  Response from the owner

  Frank, we're sorry for the confusion and losing you as a client. We'll share this information with the branch as well as leadership in an effort to provide more accurate information in the future to others.

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