Banner Bank S Riverside Ave, Rialto, California

Banner Bank Reviews

4.7 stars based on 6 reviews

Featured Comments:

• L

  Lucy Samano

  5.0

  Thanks Jeniffer for all your help . For your professionalism and your patience

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  Response from the owner

  Hi Lucy - thank you for your review and kind words. We're always happy to be of service. Thanks!

• M

  Michael

  1.0

  They’ll charge & make you count your own change & even have you set it up to be organized in a coin tray; Then CHARGE YOU a paper statement fee $2 . I’d understand more so about the fee if they sat there & counted everything themselves; as it charges like a coin machine; yet the fact that they made me count my change then proceeded to charge me is absurd. They’ll give a quick tutorial of where things go . Hand you the tray . Then say random things about how everything is going . Isn’t this a bank ? Where is the customer service. Are they really not going to even offer to help count the change after the money has been placed on the table ? ALSO , YOU CAN NOT DEPOSIT CASH DIRECTLY AT ANY A.T.M.’S IF ANY OVERDRAFTS FEES COME UP Y.O.U WILL BE CHARGED $30 EACH TRANSACTION. depositing the cash the following business day or even after the weekend on Monday ;since they’re closed over the weekend ; asking them if they can wave the fee because none of A.T.M’S across the city are allowing cash to be deposited into the banner bank account.Yet putting in a different bank card will allow you to deposit cash in that same A.T.M machine so it is indeed not a A.T.M malfunction. They said they would request a refund regarding these occurrences yet of course , Never got reimbursed . I also do not see any reimbursement deposits for the A.T.M withdrawals which was the whole purpose of opening an account with banner bank thinking it’s more flexible going to any A.T.M to then be supposedly reimbursed. False. This bank is also not even approved for half the apps out there. **UPDATE** After posting they decided to drop the last $30 overdraft fee & make it into a $30 return item fee instead . This doesn’t make sense! Seriously what is this. They told me I was going to get my money back after paying the first overdraft fee; they lied.

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  Response from the owner

  Hi Michael - thank you for sharing your feedback, and I'm sorry to learn about your recent experience. I will share your comments with the branch and bank management. In the meantime, if we can provide any assistance, please call us at 800-272-9933.

• R

  Richard Burnett

  5.0

  Excellent bank....It is a joy to deal with a bank that does not require waiting an eternity to do business.

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  Response from the owner

  Thanks, Richard. It's great to hear we're there for you when you need us and really appreciate the feedback.

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