BayPort Credit Union Fox Hill Rd, Hampton, Virginia

BayPort Credit Union Reviews

3.7 stars based on 9 reviews

Featured Comments:

• D

  Deb Shaffer

  5.0

  I have always found the employees to be friendly and helpful. I love that the tellers know my name and welcome me to the bank. Great place, location and staff,

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  Response from the owner

  Hi Deb, thank you for sharing! We're thrilled you're receiving such great service and look forward to assisting you with all of your financial needs!

• E

  Ella

  1.0

  This bank is by far the worst bank I have ever dealt with. First, my card was blocked because of a unauthorized purchase and then I had to call their 1-800 number and speak to 10 different people. No one of could resolve the issue and they all had told me that my card is fine and it should be working. Some told me that they didn't see anything wrong with my account..which was odd. My card had been blocked for 3 days and each time I got a run around regarding my own debit card. When you try to talk to them they try to get you off the phone as fast as possible and then when you try to use your card it gets declined. Bayport customer service and their team of people who work in the 1-800 number are absolutely horrible. Horrible at unblocking your own card and being able to use your own money. Just downright it amazing how each of them had lied and told me my card was fine. Thanks a lot Bayport

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  Response from the owner

  Thank you for sharing Ella. Here at BayPort, we take our members’ security seriously and we pride ourselves on protecting their most private financial information. We’re here and ready to discuss any issues or questions you may have. https://www.bayportcu.org/contact/

• T

  Tiara Walton

  1.0

  I went in today to open up a checking account, my experience was wonderful. Janet J. was very helpful friendly and informative, she answered all of my questions and concerns.I love how she went way beyond with assisting me, I can tell she really enjoys helping others, thanks again! Update: I originally open a checking account and everything was ok until I went in and they inform me that I owed a negative balance, now my account with bayport is my second bank account so I rarely use it but to not get anything in the mail is questionable and not to mention bay port never stop mailing me about anything else especially life insurance lol but I still tried to reopen my account with Jamie, I got at there 945am didn’t leave till 1035am just to be told I could only start a savings account and let’s not mention how I was patient enough for Jamie (the accountant who “tried” to open my account back up) to let not one but two customers go in front of me…go figure but it’s ok I still have chime!

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  Response from the owner

  Hi Tiara, thank you for sharing! We are thrilled you're receiving such great service and look forward to assisting you with all of your financial needs!

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