BECU credit union Alderwood Mall Pkwy, Lynnwood, Washington

BECU credit union Reviews

3.0 stars based on 38 reviews

Featured Comments:

• S

  Stephany M

  5.0

  Conner was great! He helped me get set up with a new account and was very helpful and professional. I loved banking with BECU in the past and I finally came back to them. Love that I got my new card the day of too!

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  Response from the owner

  Hi, Erin. What a wonderful review! We definitely strive to provide positive experiences for our members and we’re glad to hear we met your expectations. We’ve shared your compliments with Conner and the team! Thank you for being a member and have a great day!

• J

  Jareth Thompson

  1.0

  Pending fraud transactions drained my account and they won't do a single thing to pause the fraud transations, get my money back or even give me credit. Absolutely useless. Not rude service, but useless service. I immediately drove up to the Everett headquarters where they had options and people who where able to help.

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  Response from the owner

  Hi, Jareth. Thank you for your review. We're sorry this is the impression we left you with and we’d like the opportunity to chat with you further. If you’d like to be contacted, please email us at [email protected]. Please provide your name, a good phone number and brief description of your situation and we'll follow up with you. Thank you.

• N

  Nancy Bushman

  1.0

  40 min wait. Staff is very inexperienced and likely the reason for slow service and long waits. Staff person moving my CD to a 12 month bump who very confidently stated a completely false statement about a Bump CD. He thought it was about adding funds. I corrected him. He had to look it up online to find out a bump is about bumping the interest rate. Very concerning the lack of basic knowledge. I’ve had these problems multiple times over the last few months at this branch and from the call center. I’m thinking about moving to a new credit union. Update: I looked at my CD account today and the interest rate is wrong. BECU posted rates for Member Advantage IRA 12 month bump CD over 50,000 is .20 My account shows .10. Considering the Manager called me yesterday about my complaint she should have reviewed my account for accuracy especially with the lack of experience of the staff there. But no, apparently she did not. So, I called and left her a message this morning to correct my interest rate. This is a Credit Union and I’m coming to the conclusion they can’t be trusted to handle my money.

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  Response from the owner

  Hello Nancy, Thank you for letting us know about your recent experience. You deserve better and we would love to show you that we can do better. We would appreciate any details to help us improve, so please contact us at your earliest convenience. by emailing BECU at [email protected] and provide your full name and phone number.   Thank you.

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