BECU credit union Nw Market St, Seattle, Washington

BECU credit union Reviews

3.3 stars based on 18 reviews

Featured Comments:

• R

  Rie Timmerman

  5.0

  I walked in with a somewhat complicated issue and Patrick was so patient and kind. The process took well over an hour and he had to speak with multiple people to really get to the bottom of my issue, but he was so nice about it. I really appreciate the wonderful service I received!

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  Response from the owner

  Thanks for the great review, Rie! We definitely strive to provide positive experiences for our members and we’re glad to hear we met your expectations. We’ve shared your compliments with the Patrick and the team! Have a great day!

• J

  John

  1.0

  This Ballard BECU location allows it's customers to be ripped off by the building's private parking service. There is 30 min free parking for customers but only if you park in certain spots that aren't clearly labeled. As soon as you walk in the building the private parking attendant tickets your car $88 for a $1.50 per hour parking spot even if only used 10min. They do not mark the tires of cars so if you were to leave to go get documents and then come back they will ticket you because they think you were parked there the whole time and went over the 30 min limit. There are plenty of empty parking spots and signs that say 30 min free parking for people doing business at the Ballard Square. I was in and out of the building in less then 10 min using the bank and there was plenty of parking spots for anyone visiting. I have even parked in this same spot before and never received a ticket after using the bank previously. The vehicle license business owner Jeff that is located in the same building says the private parking service are thieves and do this to all the time to people that visit this building. They purposely make it confusing so they can make a quick dollar off someone just trying to conduct their personal business there. They figure no one will fight it and just pay the bill after being bullied by them. They also don't provide enough handicap parking spaces for the location just 1 spot when there should be 2-3 BY LAW. When confronting the BECU employees at this location about the parking issue I am told they can't do anything about it and I need to contact the parking service. So BECU is perfectly fine with and doesn't care about their customers getting ripped off while doing business with them. BECU by doing business at this location and not confronting the private parking service about ripping off your customers you are in fact condoning this bad behavior and should be ashamed of yourselves. Very poor customer service I am considering closing my new account I opened just a few months prior by recommendation of good service by a friend. I can't do business with a company that are perfectly fine with letting their customers be ripped off and fleeced by 3rd party companies they also do business with.

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  Response from the owner

  Hi John, thank you for taking the time to write in about your experience with the parking at the Ballard BECU location. We have sent this information to our facilities team and asked them to reach out to the private parking company.

• P

  Parinda T

  5.0

  Thank you Stan for your help on opening the new account since we have to close the old one due to burglar situation. I'm so lucky that I got your help. Really appreciate it.

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  Response from the owner

  Thank you so much for your kind words, Parinda. We really appreciate you taking the time to share your experience with us. We value our members and look forward to continuing to work with you. Thank you for being a member.

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