BECU credit union Park Ave N Suite L Renton, Washington

BECU credit union Reviews

3.9 stars based on 21 reviews

Featured Comments:

• M

  Micro

  4.0

  Smaller BECU but very efficient. Only Two ATMs inside with 1 large 24 hour one just outside. Staff is very knowledgeable and friendly. Hand sanitizer located next to ATMs inside. Street parking only.

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  Response from the owner

  Thank you so much for your kind words, MicroBritten. We really appreciate you taking the time to share your experience with us. We value our members and look forward to continuing to work with you. Thank you for being a member.

• G

  Gil Ramos

  1.0

  Place is terrible, easily worst bank I’ve ever worked with. I waited hour twenty minutes yesterday to try and open account but had to leave because my lunch break was way past so I came back the next day waited an hour missed my whole lunch and they still couldn’t help me it’s a joke please never step foot In just poke your head around and it’s all sad expressions those no service and their wifi is trash do yourself a favor and go anywhere else

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  Response from the owner

  Gil, we would like to thank you for taking the time to leave valuable feedback and we apologize for the experience detailed in your review.  We would appreciate it if you could give us the opportunity to speak with you.  Please email BECU at [email protected] and provide your full name and phone number.   Thank you.

• S

  Seth Chatterley

  2.0

  Mediocre customer service. I had to go into a branch to reset my account because it got locked out. The associate was unable to reset my password and said that they needed authorization from a team member to get it reset and told me to wait. After waiting 30 minutes with no update from them, I got up and left.

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  Response from the owner

  Hi Seth, we apologize that you had a less-than-ideal experience, and we appreciate your candid review. Your business is very important to us, and we’d like to learn more about your experience so we can improve our processes. Please contact us at your earliest convenience by emailing us at [email protected]. Please provide your name, a good phone number and a brief description of your situation. Thank you

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