BECU credit union WA Bonney Lake, Washington

BECU credit union Reviews

3.5 stars based on 30 reviews

Featured Comments:

• R

  Rusti Jones

  4.0

  I opened my account online several years back but never funded the account si it wasn't competent opened but am my info was still in the system and am I had to do was find and sign made the whole process when I was ready to open my account that much easier. Thank you for making my banking transition possible quick and easy.

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  Response from the owner

  Hello Rusti, Thank you for the awesome feedback. We are glad that you enjoyed banking with us. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. See you soon!

• A

  Aaron Jasinski

  1.0

  I brought my kids to BECU today with the intention of open savings accounts. I signed in with their automated system, which removed any human contact. Then we stood for almost 1 hr, my kids awkwardly holding bags of money, waiting to make deposits in their newly minted accounts. No employee acknowledging us except when were were in the way (because there were so many customers waiting to be seen). I should have left when I saw 10+ customers ahead of us. The lobby continued to fill with even more people after we signed in. Standing room only. This branch was woefully understaffed and the employees on-hand seemed to be moving glacially slow, oblivious to the frustrated hordes. I can sympathize if they are having staffing issues but surely there is a better way? Surely there are steps that can be taken to make it less painful, faster, more predictable, and give customers the sense that their time is valuable? After 50 minutes, having no idea how much longer it would take, I left without setting up the accounts. My kids' first experience with banking. Online banking with BECU is fine but I joined a local credit union thinking you'd get more personal touch compared to an inhuman, faceless, national bank. Yet my previous in-person customer service experience at BECU has been little different than that of a big bank. Today's experience was notably worse.

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  Response from the owner

  Hi, Aaron, we are sorry to hear that you and your kids had a negative experience with our organization today. Espeically when it sounds like your kids were excited to open accounts. We are thankful that you brought it to our attention. We would appreciate it if you could give us the opportunity to speak with you. Please email us at [email protected] and provide your full name and phone number. Thank you.

• S

  Sergii Patrashko

  1.0

  Came here to do a cashiers check, waited for 45 min. Very slow pace, waiting times can be as long as hours. With 5 attendees at work, only one table had customers at it. Managers sitting in their offices and not even trying to help people waiting in the lobby. It seems like nobody cares about customers at BECU anymore. Been with BECU for around 10 years, now it’s time to find a better bank.

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  Response from the owner

  Hello Sergii. Thank you for your review. We're sorry this is the impression we left you with and we’d like the opportunity to chat with you further. If you’d like to be contacted, please email us at [email protected]. Please provide your name, and a phone number. We'll follow up with you. Thank you.

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